About Relavique
Specialist teams for the cases that need more than a scripted answer.
Relavique builds small, dedicated specialist support teams for SMEs and specialist departments within multinational organisations — taking ownership of the cases that need deeper knowledge, judgement and follow-through.
Our operating model
We focus on specialist and second-line support, dealer and partner support and B2B customer operations, working alongside your own teams and any existing providers.
A specialist operating model
Teams are built for work that needs product and process knowledge, sound judgement and coordination — not only contact handling.
Small dedicated teams
Teams of roughly 3–10 people are large enough to provide continuity and small enough to stay personal.
Personal accountability
Every account has a named delivery contact who is responsible for the team and reachable directly.
Customer and partner understanding
We take time to understand your customers, partners, products and how you want to be represented.
Greece-based delivery plans
Our teams are planned to be based in Greece, with working hours aligned to the markets they serve.
Long-term relationships
We aim for lasting partnerships, where the team grows in knowledge and responsibility over time.
Experience
A new company. An experienced foundation.
Relavique is built on years of hands-on Customer Experience consulting and operational experience, including work for Vodafone, Philips, Miele, Stellantis, ANZ Bank, ABN AMRO, Dyson, Klarna, Danone and FrieslandCampina.
That experience shapes our approach: understand the customer journey, define responsibilities clearly, equip people with the right knowledge and follow cases through with care and accountability.
How that experience shapes our delivery
- Clear case ownership
- Customer and partner understanding
- Documented processes
- Effective escalation
- Cross-functional coordination
- Practical quality coaching
- Accountable delivery
Prior professional experience includes work for
- Vodafone
- Philips
- Miele
- Stellantis
- ANZ Bank
- ABN AMRO
- Dyson
- Klarna
- Danone
- FrieslandCampina
Our specific service capabilities are described on our service pages. They are not a description of the founder’s role at each organisation listed.
Why Greece
Greece has a multilingual workforce and a time zone that overlaps closely with working days in the Netherlands, Germany, Switzerland, Austria and Norway.
We plan a remote-first working model with structured supervision, so we can recruit the right people for each role rather than only those living near a particular office.
Photographs show Athens for illustration and do not depict our premises.
Let’s design the right specialist team for your business.
Tell us about your cases, customers, partners and languages. We will come back to you to discuss what a dedicated team could look like.