Your customers. Our people. One team.
Specialist support teams that feel like your own.
Dedicated teams of 3–10 people for second-line support, dealer networks and B2B customer operations. We combine hands-on experience with close account ownership, supporting your business in Dutch, German, Norwegian and English.
German-language support tailored to Germany, Switzerland and Austria. Other languages assessed on request.
What we offer
- Dedicated teams of 3–10
- Specialist case ownership
- Dealer and B2B support
- Greece-based delivery model
Specialist teams for the cases that need more than a scripted answer.
Beyond first contact. Focused on resolution.
Some cases need more than an answer. They need investigation, follow-through and someone who understands how your business works. Relavique builds small, dedicated teams around those responsibilities.
Specialist, not generic
Your team works on your account only, building product, process and partner knowledge that stays with your cases.
Accountable, not transactional
Cases are owned through to resolution or an agreed handover, with a named delivery contact responsible for the team.
Closely integrated
We work in your systems and alongside your experts, internal departments and any existing support providers.
Case ownership over contact handling
Success is measured by cases resolved and followed up properly, not only by contacts answered.
Our expertise
Specialist support where it matters most
Our focus is work that needs deeper product and process knowledge, sound judgement and coordination. Each engagement is scoped individually before the team starts.
Specialist & second-line support
Support for cases that require deeper investigation, product or process knowledge, and coordination beyond the first point of contact.
View serviceDealer & partner support
A dedicated point of contact for dealer, distributor and partner networks, coordinating cases between partners and your departments.
View serviceB2B customer operations
Business-customer enquiries, account administration and order follow-up, coordinated across your sales, logistics and service functions.
View serviceCustomer care & back-office support
Complementary customer care and back-office capability — email, phone, tickets and chat, case administration and CRM updates.
View service
How we fit in
A specialist layer within your support operation
We are designed to work with your organisation, not to replace it. Most engagements follow one of three models.
Complement your first-line team
We take the cases your first line — in-house or with an existing provider — escalates for investigation and follow-up.
Own a defined queue or process
We take responsibility for a clearly scoped specialist queue, workflow or escalation route, with agreed boundaries.
Build a dedicated team
We set up a small, dedicated team for a specific market, product line or partner network.
In every model, your internal departments and existing providers stay part of the picture. Handover points and escalation routes are agreed with everyone involved.
Experience behind the approach
Specialist delivery, shaped by experience.
The experience behind Relavique spans Customer Experience consulting and operations for major organisations across telecommunications, consumer products, automotive, banking, payments and food.
Prior professional experience includes work for
- Vodafone
- Philips
- Miele
- Stellantis
- ANZ Bank
- ABN AMRO
- Dyson
- Klarna
- Danone
- FrieslandCampina
Dedicated to you, supported by us
Your own team, backed by shared delivery support
The people who handle your cases work only for you. Behind them, shared functions keep the team staffed, trained and accountable.
Dedicated to your business
- Account-specific knowledge
- Defined responsibilities
- Dedicated agents
Supported by our shared functions
- Shared recruitment, coaching and delivery support
- Clear escalation routes
- Agreed reporting
How it works
A clear path from first conversation to a running team
- Step 1
Discovery
We learn how your cases, customers and partners work, and where specialist support is needed.
- Step 2
Team design
We define team size, languages, responsibilities and escalation routes.
- Step 3
Recruitment and training
We recruit and assess for the role, then train with your materials and experts.
- Step 4
Controlled launch
The team goes live against agreed readiness criteria, with close monitoring.
- Step 5
Ongoing improvement
Reporting, case reviews and coaching refine delivery over time.
Markets and languages
Dutch, German, Norwegian and English
Greece-based specialist support teams for Dutch-, German-, Norwegian- and English-speaking customers, with German-language delivery tailored to Germany, Switzerland and Austria.
Dutch
For the Netherlands and Dutch-speaking Belgium.
German
For customers in Germany, Switzerland and Austria, with attention to local terminology and conventions.
Norwegian
For customers and partners in Norway.
English
For international customers, partners and English-language operations.
Need another language? We assess additional language requirements against the role, recruitment availability and scope of your project.
Delivery from Greece
A Greece-based, remote-first delivery model
Relavique’s teams are planned to be based in Greece and set up for remote-first working, with structured supervision, regular coaching and clear communication routines.
Greece offers access to multilingual professionals and a time zone that overlaps well with working hours in the Netherlands, Germany, Switzerland, Austria and Norway. Language availability is assessed for each role.
- Remote working with defined supervision and check-ins
- Working hours aligned with your customers’ time zone
- Equipment, access and working practices agreed per account
FAQ
Frequently asked questions
What size team can you provide?
Our model is built around small, dedicated teams of approximately 3–10 people. The right size depends on your case volumes, complexity, languages and coverage, and is agreed during scoping.
Can you work alongside our existing BPO or first-line team?
Yes. Many engagements are designed to complement an existing first line, whether in-house or with another provider. We agree escalation criteria, handover points and communication routes with everyone involved before launch.
What do you mean by second-line support?
Support for cases that require deeper investigation, product or process knowledge, and coordination beyond the first point of contact. The technical depth and the decisions the team may take are agreed per engagement; it does not include engineering, software development or regulated advice.
Can you support our dealer or partner network?
Yes, within an agreed scope. A team can handle partner enquiries about orders, availability and processes, coordinate cases with your departments and follow up open issues. Warranty, financial, contractual and other commercial decisions stay with you unless explicitly agreed otherwise.
Can you handle B2B customer operations?
Yes. A team can handle business-customer enquiries, account and service administration, order and case follow-up, and coordination with sales, logistics and service functions, following your processes and approval limits.
Can you work in our existing systems?
In most cases, yes. We prefer to work in your CRM, helpdesk or order systems so that you keep full visibility. Access requirements and how access is granted and removed are agreed during scoping.
How are responsibilities and escalation routes agreed?
In writing, before launch. We document what the team owns, which decisions remain with your experts, approval limits, escalation routes and handover criteria, and review them as the engagement develops.
Can you adapt German-language support for Switzerland or Austria?
We tailor German-language delivery to local terminology, communication conventions and market expectations, subject to role-specific recruitment and assessment. We do not offer Swiss German dialect support as standard.
Can you assess other languages?
Yes. We assess additional language requirements against the role, recruitment availability and scope of your project. Availability is confirmed before we commit.
How are working hours and coverage agreed?
Together with you, based on your case volumes and customer expectations. Opening hours, holiday cover and any extended hours are defined before launch. Coverage outside standard business hours, including 24/7, is not included by default.
How is pricing structured?
We price each engagement as a scoped, managed team. Team size, languages, complexity and coverage all affect the proposal, which we share after discovery rather than publishing a standard price list.
Your customers. Our people. One team.
Let’s design the right specialist support team for your business.